随着对利基的接受程度的提高 云提供商、快速 自动化, and commoditization of ITO (information technology outsourcing) service towers, IT外包 buyers continue to deal with an increasing number of service providers but witness several challenges. Managing a vendor landscape w在这里 suppliers follow their own processes, while also ensuring that they are aligned toward the business objectives, 逐渐变得困难. ITSERVICES管理现在已经演化为“代理”角色.
Increasing complexity drives IT service management outsourcing buyers to re-evaluate their service integration and management strategy. 盐酸 facilitates the assessment of the right 暹罗 service integration and management model. Our two-fold approach toward IT service integration helps enterprises overcome the challenges associated with integrating and aggregating the supplier ecosystem. The 盐酸 暹罗 model ensures conducive conditions for collaboration by aligning the ecosystem with customer demands. The 暹罗 solution drives strategic innovation and collaboration in the ecosystem, 同时保持竞争紧张.另外, 盐酸 暹罗金蓝图提供了聚合解决方案, 一种业务管理平台, 以及工业化的“SERVICES巴士”. 在一起, they enable a strong process framework for integration of disparate IT providers, driving greater visibility into operational performance for improved decision-making. 这, 反过来, 确保更好的问责, 信任, 透明度, and effective performance management in the ecosystem while establishing a collaborative ethos.
随着向第三代转变.0, the adoption of 盐酸’s SERVICES集成 and 管理 framework will deliver efficiency, 混合云模型适应, 以及更大的供应商管理协同.
盐酸 暹罗 ServiceNow黄金蓝图
The 盐酸 暹罗 ServiceNow黄金蓝图 is the process ecosystem of 盐酸 best practice processes; designed, used and maintained for 暹罗 SERVICES and managing a multi supplier environment pre-implemented on the ServiceNow platform with best practices pre-configured. The solution includes a detailed document set to implement 暹罗; including project plans, 过程文档, 测量方法, 治理论坛, OLA模板, 培训材料, 等. All artefacts required to operate, manage and integrate with other providers are also pre-defined.
ServiceXchange, 作为SaaS解决方案提供, acts as the system for orchestration between the ‘service consumer’ and the ‘service supply chain entities’. ServiceXchange提供
- Catalog Aggregation: Single system of engagement by aggregation of multiple service catalogs of different suppliers
- SERVICES编制 & 出版: Orchestration of multiple service offerings from different service providers utilizing Shopping Cart functionality of ServiceXchange for IT as well as non-IT SERVICES.
- Order Fulfilment and Routing: Automatically routes orders to suppliers’ fulfilment systems and communicates back to consumers when orders are fulfilled.
盐酸 XSM或“XaaSSERVICES管理”使现代, consumption-driven engagement model and goes beyond the traditional IT service management. It is offered as SaaS solution and connects the various consumers (business users, 其从业者, or end customers) with goods and SERVICES that they need to drive productivity and innovation. 它促进了SERVICES消费和自动化实现, 知识共享, 自助SERVICES支持, and collaboration between communities of interest to improve the overall engagement experience with IT, 同时支持传统的ITSM流程和模型.
The 盐酸 SERVICES集成 bus handles the integration of on-premise and cloud service management solutions like ServiceNow. The solution provides real-time bidirectional integration with a variety of data sources via a message broker service leveraging the standard 盐酸 GBP model for data that is exchanged between service providers and their customers.
Improved processes and supply chain management via 盐酸’s service integration and management (暹罗)操作SERVICES.阅读更多
End-to-end supplier ecosystem evaluation and 暹罗 model adoption via 盐酸’s robust 暹罗 assessment framework.阅读更多